Return & Exchange Policy

Returns & Exchanges
We want you to be satisfied with your purchase. If something isn’t right, you may request a
return within 30 days of receiving your order.
To be eligible for a return:
• Items must be unused and in original packaging
• Products must be in resalable condition
• Proof of purchase is required

Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned, including:
• Opened or used cleaning products
• Clearance or final sale items
• Special order or non-stock items

Return Process
To initiate a return:
1. Contact our team with your order details
2. We will provide return instructions and approval
3. Ship the item back using a trackable method
Please note:
• Return shipping costs are the responsibility of the customer unless the item is
defective or shipped in error
• Original shipping charges are non-refundable

Refunds
Once your return is received and inspected:
• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for processing
If the returned item does not meet the conditions above, a refund may be denied or subject
to a restocking fee.

Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item:
• Contact us within 48 hours of delivery
• Include photos of the product and packaging
We will arrange a replacement or refund at no additional cost.

Important Notes
• Cleaning365 is not responsible for returns lost in transit
• Unauthorized returns may not be accepted
• Bulk or commercial orders may be subject to additional return conditions