Frequently Asked Questions
Have questions? Please check our FAQ section below to find your answers.
Still have questions? Please contact us to clear your confusion.
Shipping rates are calculated at checkout based on the size, weight, and destination of your order. We offer multiple carrier options including UPS, FedEx, Purolator, and Canada Post so you can choose what works best.
- Canada: Typically 1–5 business days after shipment
- U.S.: Approximately 10–14 business days
We may offer free shipping promotions on select orders. Check your cart at checkout for current offers.
Most orders ship within 48 hours (business days). If there’s a delay or backorder, we’ll notify you.
If your order hasn’t shipped yet, we may be able to make changes. Contact us as soon as possible. Once shipped, orders cannot be changed.
We accept returns within 30 days of delivery for unused items in original packaging.
Yes. Opened, used, clearance, and special-order items are not eligible for return.
Customers are responsible for return shipping unless the item is defective or we made an error.
Once approved, refunds are processed within 5–10 business days to your original payment method.
Yes. We offer volume pricing and custom quotes for larger orders. Contact us for details.
Some returns, especially bulk or commercial orders, may be subject to are stocking fee (15–25%).
Yes. Approved accounts may qualify for payment terms. Reach out to get started.
Contact us within 48 hours with photos of the damage. We’ll make it right.
Delays can happen with carriers and are outside our control, but we’ll help you track your shipment.
No we are just a fulfillment centre. We do not currently offer pick up options.
