Frequently Asked Questions
🚚 Shipping & Delivery
How is shipping calculated?
How is shipping calculated?
Shipping rates are calculated at checkout based on the size, weight, and destination of your order. We offer multiple carrier options including UPS, FedEx, Purolator, and Canada Post so you can choose what works best.
How long does shipping take?
How long does shipping take?
- Canada: Typically 1–5 business days after shipment
- U.S.: Approximately 10–14 business days
Do you offer free shipping?
Do you offer free shipping?
We may offer free shipping promotions on select orders. Check your cart at checkout for current offers.
How quickly will my order ship?
How quickly will my order ship?
Most orders ship within 48 hours (business days). If there’s a delay or backorder, we’ll notify you.
What if my package is delayed?
What if my package is delayed?
Delays can happen with carriers and are outside our control, but we’ll help you track your shipment.
Can we pick up?
Can we pick up?
No. We are just a fulfillment centre. We do not currently offer pick up options.
📦 Orders & Changes
Can I cancel or change my order?
Can I cancel or change my order?
If your order hasn’t shipped yet, we may be able to make changes. Contact us as soon as possible. Once shipped, orders cannot be changed.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
Contact us within 48 hours with photos of the damage. We’ll make it right.
↩️ Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging.
Are there items that can’t be returned?
Are there items that can’t be returned?
Yes. Opened, used, clearance, and special-order items are not eligible for return.
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or we made an error.
How long do refunds take?
How long do refunds take?
Once approved, refunds are processed within 5–10 business days to your original payment method.
Are there restocking fees?
Are there restocking fees?
Some returns, especially bulk or commercial orders, may be subject to are stocking fee (15–25%).
🏢 Business & Bulk Orders
Do you offer bulk pricing?
Do you offer bulk pricing?
Yes. We offer volume pricing and custom quotes for larger orders. Contact us for details.
Can I set up a business account with terms?
Can I set up a business account with terms?
Yes. Approved accounts may qualify for payment terms. Reach out to get started.